The Ministry of Education, Arts and Culture (MoEAC) recently launched) its Customer Service Charter (CSC), a strategic objective document aimed at strengthening and improving the quality of the Ministry’s service to its customers. The Charter is a live material that informs the customers and the staff members about the operation and services of the Ministry’s businesses.
The document was adopted by African heads of states on values and convening principle of Public Administration on the 31 January 2011 and put in action mid July 2016. It is the pillar of improving service delivery, combat corruption and protection of the rights of citizens as consumers of public service.
The Ministry’s Charter is sub-divided into three charters, which are, the Ministerial Charter, the 14 Regional Directorate Charters and the 16 Head Office Directorate Charters.
The charter was reviewed as per the directive of the Public Service and promises to the customers the standard and quality of the Ministry’s services. It encompasses the contact details on how to access the ministry’s day-to-day information. The scanning code to access the ministry’s charter is available online on all the Ministry’s social media homepages, Facebook, twitter and the Ministry’s website.